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The use of our out of hours service number is only for tenants/properties that are managed by Aston Square.

 

IF YOUR PROPERTY IS NOT MANAGED BY ASTON SQUARE THE OUT OF HOURS TEAM WILL BE UNABLE TO ASSIST YOU.

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I\For tenants with a.. If your enquiry is a maintenance emergency, please contact our out of hours emergency maintenance number:

0345 604 9828

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THIS NUMBER SHOULD ONLY BE USED IN THE CASE OF A GENUINE EMERGENCY.

 

If a contractor is called out unnecessarily and/or your problem is not a genuine emergency, you will be liable for the full associated costs of the call-out.

 

If the problem is not deemed to be an emergency, then they may refuse to attend to save you incurring a call out charge.

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Please note, the out of hours contractors will not attend to an appliance outside of working hours or at weekends as this is not deemed an emergency.

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An ‘EMERGENCY’ is defined as a “sudden state of danger etc; condition needing immediate attention”. This can be further clarified as a danger to the property or occupants e.g. burst pipe, flood, fire or gas leak. Damage caused as a result of break-in which would compromise the security of the property and contents must be reported to the police and a crime reference number obtained. In the case of a household containing a terminally ill person(s), very elderly person(s) or infant(s) then a lack of hot water or heating may be considered an emergency.