Report an issue

​If your enquiry is a maintenance emergency, please contact our out of hours emergency team, using the following link: 

https://astonsquare.fixflo.com/​​​

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If a contractor is called out unnecessarily and/or your problem is not a genuine emergency, you will be liable for the full associated costs of the call-out.

 

If the problem is not deemed to be an emergency, they may refuse to attend, to save you incurring a call out charge.

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Please note, the out of hours contractors will not attend to  fix an appliance outside of working hours or at weekends. As this is not deemed an emergency.

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An ‘EMERGENCY’ is defined as a “sudden state of danger etc; condition needing immediate attention”. This can be further clarified as a danger to the property or occupants e.g. burst pipe, flood, fire or gas leak. Damage caused as a result of break-in, which would compromise the security of the property and contents, must be reported to the police and a crime reference number obtained. In the case of a household containing a terminally ill person(s), very elderly person(s) or infant(s) then a lack of hot water or heating may be considered an emergency.