Report an issue

Having an issue?

Please contact us using this form or alternatively

call us on the office line below. 

0203 982 8282

Out of hours emergencies

The use of our out of hours service number is only for tenants/properties that are managed by Aston Square.

 

IF YOUR PROPERTY IS NOT MANAGED BY ASTON SQUARE THE OUT OF HOURS TEAM WILL BE UNABLE TO ASSIST YOU.

I\For tenants with a.. If your enquiry is a maintenance emergency, please contact our out of hours emergency maintenance number:

0345 604 9828

THIS NUMBER SHOULD ONLY BE USED IN THE CASE OF A GENUINE EMERGENCY.

 

If a contractor is called out unnecessarily and/or your problem is not a genuine emergency, you will be liable for the full associated costs of the call-out.

 

If the problem is not deemed to be an emergency, then they may refuse to attend to save you incurring a call out charge.

Please note, the out of hours contractors will not attend to an appliance outside of working hours or at weekends as this is not deemed an emergency.

An ‘EMERGENCY’ is defined as a “sudden state of danger etc; condition needing immediate attention”. This can be further clarified as a danger to the property or occupants e.g. burst pipe, flood, fire or gas leak. Damage caused as a result of break-in which would compromise the security of the property and contents must be reported to the police and a crime reference number obtained. In the case of a household containing a terminally ill person(s), very elderly person(s) or infant(s) then a lack of hot water or heating may be considered an emergency.

Gas-Burner

British Gas

Gas Escapes 

0800 111 999

Water

Thames Water

General Enquiries

08459 200 888

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National Grid

Power Cut Enquiries

0800 40 40 90

Address

Registered office:

PO BOX 7010, 2nd Floor

38 Warren Street

London, W1A 2EA

Contact

020 3982 8282

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© 2020  Aston Square